Report an Issue

How to report an issue

Technical issues should be submitted through the official Senmo Support Desk, powered by Jira Service Management.

Submission process

Open the Senmo Support Desk.
Sign in if required.
Select the appropriate support portal and request type.
Provide a clear description of the issue.
Include relevant technical information and sanitized logs.
Submit the request.
Use the portal to follow up and provide additional information.

Reporting urgent issues

For incidents involving suspected financial inconsistencies, major service disruptions, or critical operational failures, submit a support request with the relevant severity and impact information.

Do not submit duplicate financial operations while investigating uncertain transaction outcomes.

For suspected security vulnerabilities, follow the guidance in Security Reporting and use an appropriate secure disclosure channel.

Available request categories and escalation options depend on the configuration of the Senmo Support Desk and the applicable support arrangement.